Thank you for shopping with Cole Buxton . We are committed to delivering your order safely and efficiently. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or UK public holidays will be processed on the next available business day.
During busy periods, product launches, or seasonal sales, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided at checkout.
Shipping Destinations
We currently ship throughout the United Kingdom and may also offer international shipping to selected countries. Available shipping destinations and delivery options will be displayed during checkout.
Delivery Times
Estimated delivery times are as follows:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–15 business days
Delivery times are estimates only and may vary due to customs processing, weather conditions, courier delays, or other factors beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the shipping method selected. Any applicable shipping fees will be clearly displayed before you complete your purchase.
We may occasionally offer free shipping promotions. The terms of these promotions will be displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number, where available. You can use this information to monitor your shipment’s progress.
Customs and Import Duties
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before the order is dispatched.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the delay and provide updates whenever possible.
While we strive to ensure timely delivery, we are not responsible for delays caused by courier services, customs authorities, severe weather, or other circumstances beyond our control.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photographs of the damaged item and packaging so we can investigate and arrange an appropriate resolution.
Failed Delivery Attempts
If a delivery cannot be completed because no one is available to receive the parcel or the shipping address is incorrect, the courier may attempt redelivery or return the package to us. Additional shipping charges may apply for reshipment.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Cole Buxton Store
Email: support@colebuxtonco.uk
Website: https://colebuxtonco.uk/