Cole Buxton, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund in accordance with this policy and your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

14-Day Return Period

If you change your mind, you may return most unused items within 14 days of receiving your order. To be eligible for a return, the item must be:

  • Unworn and unused.
  • In its original condition.
  • Returned with all original tags and packaging.
  • Accompanied by proof of purchase or your order confirmation.

Items returned after the 14-day period may not be accepted unless required by law.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Please include:

  • Your order number.
  • Your full name.
  • The reason for the return.
  • Photographs if the item is damaged or incorrect.

Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original delivery charges are refundable only where required by UK law or if the return is due to our error.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.

Where appropriate, we may offer:

  • A full refund.
  • A replacement item.
  • An exchange.
  • Another suitable resolution in accordance with your statutory rights.

Please provide photographs showing the issue to help us process your request quickly.

Exchanges

We are happy to exchange eligible items for a different size or colour, subject to stock availability. If the requested replacement is unavailable, we may issue a refund instead.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot normally be returned unless they are faulty:

  • Gift cards.
  • Personalised or custom-made products.
  • Items marked as final sale or non-returnable.
  • Products that have been worn, washed, altered, or damaged after delivery.

Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the cost of return postage unless we state otherwise.

If the return is due to a faulty, damaged, or incorrect item, we will reimburse reasonable return shipping costs or provide a prepaid return label where applicable.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

  • Check your bank account again.
  • Contact your card provider or payment provider.
  • Speak with your bank, as processing times may vary.

If you still have not received your refund after these steps, please contact our customer support team.

Your Consumer Rights

Nothing in this Refund and Return Policy affects your statutory rights under UK consumer protection laws. If goods are faulty, not as described, or not of satisfactory quality, you may have additional legal rights beyond those described in this policy.

Contact Us

If you have any questions about returns or refunds, please contact us.

Cole Buxton Store

Email: support@colebuxtonco.uk

Website:https://colebuxtonco.uk/