Cole Buxton Store, we are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect personal information including your name, email address, telephone number, billing address, shipping address, payment details, and order history. We also collect technical information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.

How We Use Your Information

We use your personal information to process and deliver your orders, manage your account, provide customer support, respond to enquiries, improve our website and services, prevent fraud, comply with legal obligations, and send marketing communications where you have given your consent or where permitted by law.

Legal Basis for Processing

Under the UK GDPR, we process your personal information on one or more of the following legal bases:

  • Performance of a contract when processing and delivering your orders.
  • Compliance with legal obligations, including tax and accounting requirements.
  • Legitimate interests, such as improving our website, preventing fraud, and providing customer support.
  • Your consent for marketing emails and certain cookies, which you may withdraw at any time.

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers. We do not store your full debit or credit card details on our servers. Payment providers process your payment information in accordance with their own privacy policies and applicable legal requirements.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, analyse website performance, and improve your shopping experience. Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or our cookie banner.

Sharing Your Information

We do not sell your personal information. We may share your information with carefully selected third-party service providers that help us operate our business, including payment processors, delivery companies, website hosting providers, analytics providers, and email marketing services. These organisations only receive the information necessary to perform their services and are required to protect your personal information.

International Data Transfers

Where your personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection laws, including the use of approved contractual safeguards where required.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, tax, and reporting obligations. When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where applicable.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Request the transfer of your data to another organisation where technically feasible.
  • Withdraw your consent at any time where processing is based on consent.
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration. While we take every reasonable precaution, no internet-based service can guarantee complete security.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been been collected, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or our services. Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details below.

Cole Buxton Store

Email: support@colebuxtonco.uk

Website: https://colebuxtonco.uk/